Claim Management
Recalls, product defects, field issues or serial failures often lead to substantial OEM claims within a short period of time. However, suppliers frequently lack the transparency, data foundation or contractual clarity required to assess these claims in a technically, commercially and legally robust manner.
Automotive Quality Consulting supports Tier-1 and Tier-2 suppliers in systematically assessing claims, building sound technical and commercial arguments, and successfully negotiating with OEMs — through to final resolution.
We assess technical root causes, compare failure patterns, and establish clear accountability — without bias and strictly fact-based.
We analyse field and serial data, review failure behaviour, and identify anomalies to create a robust foundation for any argumentation.
We challenge OEM chargebacks, evaluate cost positions, and develop commercially realistic assessments that strengthen your position in negotiations.
We review the contractual framework, liability boundaries, and test scope, and derive clear, legally robust argumentation.
We prepare your negotiation strategy and communication approach — with the objective of reducing claims while maintaining stable business relationships.